Resource
What To Send Before Requesting Repair Work
A good first request should help the work move faster, but it should not make the customer feel like they have to do a contractor's job before getting a callback.
Send the basics first
Start with your name, best callback number, property location, the room or exterior side affected, and whether the issue is active or stable.
Photos help, but they are not a barrier to first contact. If the issue is urgent, call first and send photos after the conversation.
- Wide photo
- Close photo
- Address or area
- Access notes
- Urgency level
Use rough measurements only when they help
Rough width, height, or room dimensions can help for window, door, and remodeling scopes. Exact field measurements can be confirmed later when the repair path is clearer.
- Opening count
- Rough width and height
- Door swing direction
- Known inspection comments